Privacy Policy
Privacy PolicyThis Privacy Policy sets out how Argo Digital Gold Limited and its affiliates (“Argo” or the “Company”) use and protect any information that you give the Company when you use this website, applications or otherwise contact us. Argo is committed to ensuring that your privacy is protected. By visiting this site, logging into an account on this site, or otherwise providing information to the Company, you consent to the collection, processing, use and disclosure of information about you as set out in this Privacy Policy. Argo reserves the right to change this policy from time to time. We will post changes to this Privacy Policy on this website along with the effective date of the updated policy. This Privacy Policy sets out:
- What we collect
- What we do with the information we gather
- Controlling your personal information
- Security
- Links to other websites
- How we use cookies
- Contacting Argo
What we collect:
What we do with the information we gatherControlling your personal informationSecurityLinks to other websitesHow we use cookiesContacting ArgoWhat we collectWhen you place an order, we will gather only the personal information sufficient to identify you and necessary to provide you with our products and services. When you choose to provide us with your personal information you consent to the use of your personal information as identified in this Privacy Policy and as may be further identified at the time of collection. We also automatically collect information about you using various technologies such as cookies, beacons, tags and scripts in order to analyze certain details including but not limited to the web pages you view, newsletters you open, demographic information, links you click and your IP address. In accordance with applicable law, we may record and monitor telephone calls for customer service purposes, training and security reasons. We may collect some or all of the information listed below in accordance with applicable laws and depending on your relationship with us:
Legend
✔ : Data is collected and used this way.
Opt in : Your data will not be used this way unless you opt-in.
Opt out : You can opt-out of this data use.
• : Data is not collected and used this way.
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and for the following reasons:
• To process your order.
• To establish your account and relationship with us.
• Respond to inquiries, complaints, concerns.
• To improve our products and services including website.
• To prevent fraud, criminal activity, abuse to protect us as well as other users.• To comply with applicable laws and regulations including Proceeds of Crime and Terrorist Financing Act and regulations.
• If permitted by law, we may periodically send promotional information about new products or services, special offers or other information which we think you may find interesting using the email address which you have provided.
• If you provide active opt-in express consent, we may use your personal information to send you promotional information about third parties.
• To the extent permitted by law, we may also use your information to contact you for market research purposes.
• To provide holiday cards or other customer appreciation items either directly or indirectly through our agents.
• If applicable, we share this information with unaffiliated third parties and their affiliates, agents and subcontractors including shippers, credit card, banks or other payment service providers, storage custodians, audit, security and technology service providers, identity verification service providers, marketing agencies and other similar service providers (“Service Providers”). Such Service Providers may also collect, use and disclose information about you on our behalf. In these circumstances, the personal information that the Service Provider receives is limited to the personal information needed to render their
service to us.
• To collect a debt or enforce an obligation owed to us by you.
• If we license, sell or otherwise transfer the business, in whole or in part, to third parties.
• Information may be stored and/or processed outside Canada and may be subject to the laws of a foreign jurisdiction including but not limited to foreign governments, courts, law enforcement and regulatory agencies. Except as set out in this Privacy Policy, we will not share, distribute, sell, loan, trade or lease your personal information to third parties unless we have your permission to do so or are required by law to do so. Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
• If applicable, when you register for our newsletter, you agree to receive promotional content. We will not use your email for any other purpose than to send you the newsletter.• If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at privacy@argovault.com. Alternatively, if applicable, you may
unsubscribe from the newsletter at any time by clicking on the Unsubscribe link at the bottom of any of our newsletters.
• See the various options listed below - Google AdWords, Google Analytics and Marketing Analytics.
You may not choose to restrict the collection or use of your personal information in the following ways:
• In the ordinary course of business e.g. to process your transaction, administer our site, customize our site for you by Argo and the Service Providers who help us.
• As required by law including reporting required by FINTRAC, court order, search warrant, subpoena or other demand or requirement which we believe to be valid, or to comply with any other applicable law.
• We may also disclose personal information without notice to you to prevent fraud or abuse, or to protect the rights, property or personal safety of the Company, itscustomers, employees, Service Providers, or the public.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place physical, electronic and managerial procedures to safeguard and secure the information we collect online. We
maintain physical, electronic, and procedural safeguards in keeping with industry standards and practices, and we regularly review and adjust these safeguards (including security and encryption methods) in response to advances in technology. We
have entered into confidentiality agreements with certain Service Providers and all our employees, representatives, agents or independent contractors are expected to maintain the confidentiality of customer information.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this Privacy Policy. You should exercise caution and look at the privacy statement applicable to the website in question.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We may use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies, if you prefer. Certain cookies such as super cookies and flash cookies are not always
covered by these settings. However, this may prevent you accessing our secure services.
*When you visit a page that uses Google AdWords, either on one of Google’s sites or one of our partners’ sites, various cookies may be sent to your browser.
These may be sent from a few different domains, including google.com, doubleclick.net, invitemedia.com, admeld.com, googlesyndication.com, or googleadservices.com. To learn about Google Ads, including how you can opt out of interest-based advertising from Google and other participating companies, visit the About Google Ads page. Ads Settings helps you control the ads by Google that you see across the web. Even if you opt out of interest-based ads, you may still see ads based on factors such as your general location derived from your IP address, your browser type, your computer or device and recent, previous searches related to your current search. Incognito mode in Chrome allows you to browse the web without recording webpages and files in your browser history. Cookies are deleted after you've closed all of your incognito windows and tabs, and your bookmarks and settings are stored until you delete them.
**Google Analytics
Our website may use analytics tools i.e. Google Analytics and thus, when you visit our site your web browser automatically sends certain information to Google. This includes, for example, the web address of the page that you're visiting and your IP address. Google may also set cookies on your browser or read cookies that are already there. Similarly, our apps that partner with Google can send information such as the name of the app and an identifier that helps Google to determine which ads it served to other apps on your device. We will not (and will not allow any third party to) use Google Analytics to track, collect or upload any data that personally identifies an individual (such as a name, email address or billing information), or other data which can be reasonably linked to such information by Google. Information collected for analytics purposes goes outside of Canada to Google servers and may be processed in any country where Google operates servers and thus, data may be subject to the governing legislation of that country. For example, the USA Patriot Act. For further information about Google Analytics, please refer to the Google Analytics Terms of Service. If you don’t want Analytics to be used in your browser, you can install the Google Analytics Opt-out Browser Add-on. Disabling Google Analytics will still permit you to accessinformation or services from our websites.
***Marketing Analytics
Our website may use marketing automation combined with marketing analytics and thus, when you visit our site, register for a newsletter, contact us or make a purchase, non-personally identifiable information collected is sent to us and the applicable
marketing Service Provider (“MSP”). The MSP generally receives information from our websites regarding the purchasing activities of our customers and uses the information received from us to search and collect certain information from publicly available websites that contain other information about our customers, receives similar information from third party websites that also subscribe to the MSP’s service regarding their customers and under certain circumstances, provides information to us and other third-party websites. In other words, the bots analyze your demographic, social and purchase data in real-time and may be able to identify you. The MSP may use and distribute information that does not contain personally identifiable information. We will not resell or redistribute your information to any third party whatsoever.
Contacting Argo
We encourage you to contact us with any questions, concerns or complaints with respect to your personal information.
If you believe that any personal information we are holding about you is incorrect or incomplete, please write to or email us at the address below. We will correct any information found to be incorrect and notify any third parties as required by applicable
laws.
You may request details of your personal information and we will provide you with access to your personal information with due diligence at minimal or no cost in accordance with applicable laws. We will provide you with a quote prior to access to
your personal information. If you would like a copy of the personal information held by us, please write to us at privacy@argovault.com.
Argo Digital Gold Limited
2 Queen Street E, Suite 1500
Toronto, ON, M1C 5J6
Attention: Privacy Officer c/o Legal Department
Privacy Policy Last Updated: January 2024